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PRIVACY POLICY

Thank you for choosing SF Puppy Prep (“we,” “our,” or “us”) to help you and your puppy get started on your journey together. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facilities, use our services, or interact with our website.

 

This Privacy Policy has been designed to comply with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable privacy laws. To learn more about your rights as a California resident, visit this website: https://oag.ca.gov/privacy/ccpa 

By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

Personal Identifiers

  • Name, postal address, email address, phone number
  • Payment information
  • Online identifiers such as IP address and cookies when you visit our website

Commercial Information

  • Products or services purchased or considered
  • Training class history and attendance records
  • Dog training progress and assessment records

Internet or Network Activity

  • Browsing history, search history, and information regarding your interaction with our website
  • Information about your device and internet connection

Audio/Visual Information

  • Photos or videos of you and your dog during training sessions (with your consent)

Geolocation Data

  • General location information when you access our website

Customer Records

  • Emergency contact information
  • Veterinary information for your pet
  • Special instructions regarding your dog’s care or training

Professional Information

  • If you apply for employment with us, we may collect information about your education, employment history, and professional certifications

How We Collect Information

We collect information from you in the following ways:

Direct Collection

  • When you register for our services
  • When you complete forms on our website
  • When you correspond with us by phone, email, or in person
  • When you participate in our training programs

Automatic Collection

  • When you visit our website through cookies and similar technologies

We are committed to minimizing the amount of data we collect from you, and to offering clear and accessible ways to opt out of data collection.

How We Use Your Information

We may use your personal information for the following purposes:

  • To provide and maintain our services
  • To process payments and transactions
  • To communicate with you about your dog’s training progress
  • To improve our website and services
  • To personalize your experience
  • To send promotional materials and information about events or offers, such as through our email newsletter (you can opt out anytime)
  • To comply with legal obligations
  • To protect the safety and security of our clients and staff
  • To respond to your inquiries and provide customer support
  • To maintain appropriate records for administrative purposes

Sharing Your Information

We may share your personal information with the following categories of third parties:

  • Service providers that help us operate our business (payment processors, website hosting, email services)
  • Professional advisors (attorneys, accountants)
  • Government entities when required by law
  • Veterinarians in case of emergency (with your consent)
  • Third parties in connection with a business transfer, such as a merger or acquisition

All third parties are required to keep your information secure and only use it for the purposes we authorize. We do NOT sell your personal information to third parties, including advertisers.

Cookies and Tracking Technologies

We may use cookies or other technologies to:

  • Analyze website traffic
  • Understand user behavior
  • Improve user experience

The types of cookies we may collect include: 

  1. Strictly Necessary Cookies. These cookies are essential in order to enable you to move around the Website and use its features. Without these cookies, services you have requested cannot be provided.
  2. Performance Cookies. These cookies collect anonymous information on how you use our Website to help us understand how you arrive at our Website, browse or use our Website and highlight areas where we can improve, such as navigation. The data stored by these cookies never shows personal details from which your individual identity can be established.
  3. Functionality Cookies. These cookies remember the choices you make such as your preferred language and your search parameters. This information can then be used to provide you with an experience more appropriate to your selections and to make your visits to our Website more tailored to your preferences. The information in these cookies may be anonymized. These cookies cannot track your browsing activity on other websites.

You can disable cookies in your browser settings, although this may alter the functionality of this or other websites. 

Data Security

We implement appropriate security measures to protect your personal information from accidental loss, unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data, access controls, regular security assessments, and physical security at our facilities. While we follow generally accepted standards to protect personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security

Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Children's Privacy

Our services are not aimed at or generally offered to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information. If you would like your child to participate in a group class or puppy social with their puppy without a parent present, please contact us in advance. 

Third-party Links

Our website and social media may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Your Rights As A California Resident

If you are a California resident, you have the following rights regarding your personal information:

Right to Know: You have the right to request information about the personal information we collect, use, and disclose.

Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Correct: You have the right to request correction of inaccurate personal information.

Right to Limit: You have the right to limit the use and disclosure of sensitive personal information.

Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. However, as mentioned above, we do not sell your personal information.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights under the CCPA, you may submit a request by:

  • Emailing us at: info@sfpuppyprep.com
  • Calling us at: (415) 618-0828
  • Visiting our facility in person at 251 6th St, San Francisco CA 94103

We will respond to your request within 45 days, and in certain circumstances, we may extend this period by an additional 45 days.

We may need to verify your identity before processing your request. We will only use the information you provide for verification purposes.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website and update the “Last Updated” date. Continued use of our services means you accept the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at info@sfpuppyprep.com or by calling us at (415) 618-0828.